Delivery Time Formula:

Total Delivery Time = Handling Time + Transit Time

Handling Time: 1-2 business days (Monday to Friday).
All products go through a production process before shipping, contributing to the handling time.

Order Cut-Off Time: Orders placed before 02:00 PM (GMT-06:00) Central Standard Time (Chicago) will begin processing the same business day. Orders placed after this time or on weekends/public holidays will be processed the next business day.

Shipping Methods, Costs, and Transit Times:

Shipping Rates for the United States:

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Shipping Name	Condition	Transit Time	Shipping Charge
Standard	Orders $0.01–$99.00	3-5 Business Days	$9.99
Standard	Orders $99.01 and up	3-5 Business Days	Free

Carrier & Tracking Information:

We use FedEx, USPS, and UPS as our shipping carriers. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This tracking number will be activated within 24 hours. You can easily track your order here.

Change of Address:

If you need to update your shipping address, please contact us at albert@detectorhero.com or call us at 8324882129 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Customer Support:

We’re here to assist you! Reach out to us during the following hours:
Operating Hours: Monday - Friday, 09:00 AM - 05:00 PM (GMT-06:00) (CST)

Contact Us:

Address: 10 Sovereign Cir Richmond Texas 77469 United States.

Email: albert@detectorhero.com

Phone: (832) 488-2129

Address: 10 Sovereign Cir Richmond Texas 77469 United States

Support: Monday - Friday, 09:00 AM - 05:00 PM (GMT-06:00) (CST)

We strive to respond to emails within 24 hours during business days.

Notes:

Delivery times may vary due to external factors such as public holidays, weather conditions, or courier delays.

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","refundPolicy",{"_47":413,"_409":414},"refund-policy","

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to initiate a return

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To initiate a return, please contact us at:
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- \n
  📧 Email: albert@detectorhero.com
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  ☎️ Phone: (832) 488-2129
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- ✉︎ Contact Us Form: Fill the form here
- \n
  📩 Live Chat: Monday - Friday, 09:00 AM - 05:00 PM (GMT-06:00) (CST)
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Return Authorization: Once your return request is approved, you will receive a Return Authorization (RMA) number, a prepaid return shipping label and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Return Shipping: Detector hero covers return shipping for our customers. Once your return request is approved, you will receive a prepaid return shipping label to send back the items.
Restocking Fee: We don't charge any restocking fee on our products.

Refund Process

Please note that Detector Hero reserves the right to inspect and test any returned item to verify defects and customer mis-use or operating before a refund is issued.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

Non-Refundable Items

Certain items are non-refundable, including:

Items with damages due to customer mis-use
Used products
Gift

Damaged or defective items

If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at albert@detectorhero.com with photos of the damaged item and packaging for assistance.

Please provide photos of the damaged product and packaging. Your order number and a brief description of the issue. If the product arrives damaged or defective, a claim will be filed with the carrier for the damaged goods. In such cases, Detector Hero covers the return shipping cost. A replacement product will be shipped to you at no additional shipping charge.

Exchanges

We offer exchanges within 30 days of the delivery date.

How to Request an Exchange:

To request an exchange, email us at albert@detectorhero.com with your order number and details of the product you wish to exchange.
Follow the return process for the original item. Once the return is received and approved, we will ship the new product.

Cancellation

We allow cancellations within 24 hours (1 day). If you're unable to cancel your order within this time frame, you'll need to follow our return process. Please read the full cancellation policy here

Contact

Phone: 8324882129

Email: albert@detectorhero.com

Address: 10 sovereign cir Richmond Texas 77469 United States.

Support: Monday - Friday, 09:00 AM - 05:00 PM (GMT-06:00) (CST)

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","subscriptionPolicy","product",{"_15":418,"_49":419,"_420":421,"_47":422,"_423":424,"_19":425,"_426":427,"_428":429,"_434":-5,"_435":-5,"_436":-5,"_437":-5,"_438":-5,"_439":440,"_446":447,"_471":472,"_400":524,"_318":526},"gid://shopify/Product/9015008526541","6-Piece Gold Panning Classifier Set – 12\" Dual Riffle Gold Pan –Fits Standard 5-Gallon Buckets","vendor","prospect choice","6-piece-gold-panning-classifier-set-12-dual-riffle-gold-pan-fits-standard-5-gallon-buckets","descriptionHtml","

Get serious about gold prospecting with this 6-Piece Gold Panning Classifier Kit, designed for efficiency, durability, and convenience. Whether you're a beginner or seasoned prospector, this all-in-one kit helps you sift and separate material quickly and accurately.

Key Features:

\n
Complete Classifier Set: Includes 5 stackable mesh sieves in varying sizes and a 12\" dual riffle gold pan, perfect for separating different particle sizes.
\n
\n
Durable Construction: Built from heavy-duty plastic and stainless steel mesh for long-lasting use in rugged environments.
\n
\n
Stackable & Compact: Classifiers neatly stack together and fit on top of standard 5-gallon buckets, making your setup portable and easy to manage.
\n
\n
Dual Riffle Gold Pan: Features both coarse and fine riffles to trap even the smallest gold flakes during panning.
\n
\n
Easy to Use: Ideal for use in creeks, rivers, or at home with concentrates – just load, shake, and pan.
\n

Whether you're on a weekend dig or a backcountry expedition, this kit gives you the tools to find gold faster and more efficiently.

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