FAQs

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Products

HOW DO I PLACE AN ORDER?

Simply select your product from the drop-down menu on the product page, then click the "Add to Cart" button and follow the simple steps to complete your order. We will prepare your order and send you a tracking number.

Shipping

Do You Offer International Shipping?

On! We do not offer international shipping. Please check the shipping policy for more information.

How long will it take for my order to ship?

Orders typically ship within 1-2 business days from our warehouse, For more information visit our shipping policy.

What is your shipping charge?

We offer Free shipping over Orders $99.00. Please check our shipping policy for more information.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This tracking number will be activated within 24 hours. You can easily track your order.

What is your return timeframe?

We accept returns within 30 days. Please read our Return & Refund Policy and contact us before returning an item.

When will I get my refund?

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

Who will bear the return shipping cost?

You have to provide the return shipping cost until our product arrives damaged, defective, or faulty.

What is your restocking fee?

We don't charge any restocking fee on our products.

What should I do if my product is damaged?

If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at albert@detectorhero.com with photos of the damaged item Your order number, and a brief description of the issue. We will cover the return shipping cost. A replacement product will be shipped to you at no additional shipping charge.

Exchange and Cancellation

What is your exchange policy?

We offer exchanges within 30 days of the delivery date.

How to Request an Exchange:

  1. To request an exchange, email us at albert@detectorhero.com with your order number and details of the product you wish to exchange.
  2. Follow the return process for the original item. Once the return is received and approved, we will ship the new product.

Can I cancel my order?

Yes, you can cancel your order within 24 hours/1 day. Please let us know If you want to cancel your order. Remember, after 24 hours, you have to accept the product and follow the return process.

Security and Privacy

Is my personal information secured?

Our store adheres to the highest industry standards to protect your personal information when you checkout and make purchases from our online store.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is commonly used on the Internet to process payments. Your credit card information is used only to complete the requested transaction and is not retained afterward.

Do you collect my personal information?

Yes, we collect your personal information, especially:

  • Contact Details (Name, Address, Email)
  • Account Information (username, password, usage data, cookies)

How do you use my personal information?

We will use your personal information for:

  • Providing Products or Services
  • Marketing and Advertising
  • Security and Fraud Prevention
  • Communicating with You


Contact Information

How do I contact detector hero?

Please contact us at: